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Quality Committment

Serene Valley is committed to offering the highest possible quality products and services with the lowest possible prices. This commitment is the foundation of our company philosophy. We do have measures in place to make sure it does happen instead of being an advertising slogan as many suppliers would say.

First of all, we selected manufacturers with proved tracks to be our partners. We even invested money into them in order to form a solid relationship. All the manufacturing factories have years of experiences working with famous brands that have high quality requirements. Secondly, we only use the high-grade material or parts to build our products to ensure the longevity of their long working life as well as functionality. Finally, we will have experienced QC personnel on-site to do quality check for every piece of our products.

In order to show our commitment on quality, by default we will use cUPC/NSF61/AB1953 standards (Canada and the United States standard) as our out-of-factory standards. If other certificates were requested that our products meet certain certification standards, we would manufacture the products up to the standards.

The certificates we can do is listed as follows:

cUPC: UPC stands for Uniform Plumbing Code. Products listed to Canadian requirements carry the Canadian identifier “c” on the front. Products with the cUPC® mark are in compliance with applicable American and Canadian codes and standards. cUPC has been the most accepted standard in kitchen/bath industry in the north American market.

NSF/ANSI 61:  NSF/ANSI Standard 61 Drinking Water System Components - Health Effects is the standard that establishes minimum health effects requirements for materials, components, products, or systems that contact drinking water, drinking water treatment chemicals, or both. The standard is focused and limited to addressing potential health effects. Some items not addressed by this standard are performance (such as burst pressure), taste and odor, microbiological growth support, and electrical safety.

AB1953: California's Health & Safety Code Section 116875 (commonly known as AB 1953) revises the term "lead free" as it relates to any pipe, pipe or plumbing fitting, or fixture intended to convey or dispense water for drinking or cooking. For these products, "lead free" means not more than a weighted average lead content of 0.25 percent. The weighted average is determined by multiplying the lead content of each wetted component times the proportion of the total wetted surface area represented by that component and summing up the results. The legislation went into effect on January 1, 2010, which states that no person will be able to use, install, or bring into commerce these products unless they comply with new "lead free" requirements of the law.

WaterSense: The US EPA’s WaterSense® program offers consumers a simple way to make product choices that use less water, with no sacrifice to quality or product performance. Products bearing the WaterSense® mark are certified more water-efficient than products that don’t meet WaterSense® standards. Currently kitchen or bathroom faucets are at 1.5GPM flow-rate under WaterSense program.

WaterMark: Certification of plumbing and drainage products in accordance with AS 5200.000 and the Standards therein referenced. The 'WaterMark' logo is owned by 'Standards Australia' and the scheme is overseen by National plumbing authorities through the Plumbing Code of Australia (PCA).

WELS: Australia's Water Efficiency Labelling Scheme that requires certain products to be registered and labelled with their water efficiency in accordance with the standard set under the national Water Efficiency Labelling and Standards Act 2005.

WRAS: The Water Regulations Advisory Scheme (WRAS) is a conformance mark that demonstrates that an item complies with high standards set out by water regulations promulgated in 1999 in the United Kingdom. However, it is NOT illegal to install a product such as water fittings in the UK without the WRAS mark but you may have to prove compliance in other ways. It is legal to design, manufacture, import or trade in non-approved items.